iLERA™ Synthesis Studio · Privacy enquiries
This information explains how the independent Studio operator handles enquiries submitted through the Privacy Contact form. It does not replace the separate Studio learner-work or invitation-enquiry privacy arrangements.
For account deletion or withdrawal of a shared teacher report, use the request options inside your signed-in Studio whenever possible. If you cannot access your account, use the Privacy Contact form. We may need to verify that the request concerns your own information before taking action.
How your enquiry is handled
Your email address, selected enquiry type and message are used to review and respond to your request. Any preferred name is optional. Submissions are stored through WordPress/Jetpack Forms, and notification emails may be sent to the site operator. Technical details such as IP address may be processed for security and spam prevention; WordPress and its service providers may handle data outside Australia. Submitting this form does not issue a Studio invitation, automatically erase Studio records or authorise access to another person’s information.
Retention and deletion of enquiries
We review unresolved privacy enquiries at least every 30 days while they are being handled. Once an enquiry is resolved, we manually delete its WordPress/Jetpack form submission and associated notification-email copies within 60 days, unless a specific legal or operational reason requires retaining limited information for longer. Such exceptions are reviewed and documented.
Deletion is handled manually; no automatic deletion is configured. Technical records and provider-managed backups may remain for periods controlled by WordPress, email providers and their service providers. Requests involving the Studio’s learner account, saved work or shared reports follow their separate procedures and retention arrangements.
